Returns and Refunds

If you need to return or exchange your order for any reason, No problem ! We are here to help!
We offer the possibility of Return or Exchange within 30 days of receiving the order.
You can return items and request a size exchange , a voucher or a direct refund to the payment method used when placing the order.

To ensure a simple and convenient return experience for you, we have established the following return policy:

Free Size or Product Exchange (4-5 days):

It is possible to change Free your item with a new size or product. Once you have received the exchange request via WhatsApp or email and confirmed the exchange, send the item via post or courier. Once it has arrived at our office, we will verify that the items are still in their original condition and then proceed with the shipment of the new size or item requested. This will all take place in approximately 4-5 working days.

*THE FREE EXCHANGE OPTION IS APPLICABLE ONLY ONCE PER ORDER AND IS NOT AVAILABLE FOR CLEARANCE ITEMS OR DURING SALES/BLACKFRIDAY*

Return with Refund:
We offer the possibility of return with refund. The customer has two options to make the return:

The customer can choose to return the item via our courier at the cost of 6€ for collection. This amount will be deducted from the final refund.

Alternatively, the customer can decide to ship the item with a carrier of their choice at their own expense. In this case, the customer will be responsible for paying the shipping costs.

Please note : Cash on delivery costs are not refundable as this is an additional service chosen by the customer at the time of purchase. Therefore, in the event of a return, the collection costs and cash on delivery costs will be deducted from the final refund.

We are available to provide further detailed instructions on how to proceed with the return or exchange during the sales period. Do not hesitate to contact us for assistance and support.

1. RETURN TERMS & CONDITIONS

Please note the following exceptions to our return and exchange policy.

  • Returned items must still have the label attached and must be returned in the original packaging or other suitable packaging, which must be sealed securely with tape.
  • Items must not have been worn, washed or altered in any way and must not show signs of use.
  • AEMME BOUTIQUE reserves the right to refuse unauthorized returns and/or returns that do not comply with the terms and conditions above. If non-compliant returns are received, the goods will be returned to the sender with shipping costs charged to the customer.

2. RETURN INSTRUCTIONS :
To request a return authorization, send a request to the email address info@aemmeboutique.it or on Whattsapp at 3203163623 specifying Name and surname and order number, the items you wish to return and the desired compensation: size change, color change, item change, voucher or refund.

MORE INFORMATION

  • The procedure for exchanging an item takes place within 4/5 working days.
  • Refunds will be processed once the returned item has been received, verified and accepted. Refunds will be processed within 10 business days.
  • SIZE CHANGE - Items can be returned to request a size change. In case of unavailability of the requested size, a voucher equal to the value of the returned items will be automatically created or it will be replaced with another product chosen by the customer.
  • VOUCHER - Once the return has been processed, you will receive a credit equal to the total value of the items minus the shipping costs equal to €6 returned through the issuance of a Voucher. If the amount of the order is greater than the credit, it will be possible to integrate the difference with one of the accepted payment methods. The credit is not refundable.

AEMME BOUTIQUE reserves the right to refuse returns in the following cases:

- Items not returned in original condition;
- Items not returned with labels, tags attached and original packaging;
- Items not returned within 30 days of delivery date;
- Items showing signs of use (e.g. stains, perfume, etc.);
- Return that is not compliant or does not meet one or more conditions indicated in the RETURN POLICY.